FAQ

Shipping

What are the international courier lead times?

We send our products with DHL Express Couriers and aim for a 3-5 working day delivery for our studio roller and 7-10 working days for our other products. Delivery to main centres in the USA and Europe is generally completed within 3-4 days, (Please contact us if your order is urgent and we will ensure delivery within your timeframe).

What are the international courier costs?

$53USD ($70NZD) for the studio roller. Shipping costs for other products are on the specific product pages.

What are the NZ courier costs?

$10 flat rate for NZ orders. We aim to have studio rollers delivered within 3-4 days and all other products within 5-7 working days. (Please contact us if your order is urgent and we will ensure delivery within your timeframe).

Payments

What payment methods do you accept?

We accept payment by credit card (MasterCard, Visa, American Express and more) and Paypal. The payment gateway we use is called Payment Express and is a secure payment provider. In using this system it means we do not record your credit card details and it is a secure gateway for online payment.

Returns and Exchanges

Do you have a returns and exchanges policy?

Yes! Check out the Returns and Exchanges page for more information. Feel free to contact us with any questions.

 Physical Address

Unit 3,2 Boeing Place, Mount Maunganui, New Zealand, 3116 (It is has a basketball hoop outside it if you are trying to find it).

Trading Name

George & Willy is a New Zealand owned business trading as George & Willy Ltd

 

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