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Payments

What payment methods do you accept?

We accept payment by credit card (MasterCard, Visa and more) and Paypal. The payment gateway we use is called Payment Express and is a secure payment provider. In using this system it means we do not record your credit card details and it is a secure gateway for online payment.

Shipping

Where do you ship?
We ship worldwide, using
tracked express courier and tracked economy courier.

How do I track the progress of my order?

Once you've purchased a George and Willy product, you should receive an email to confirm your order, and another email with all your tracking details. If you haven't received any emails, or if you have any other queries about where your product is, contact us and we'll take a look for you. 

When can I expect my order to arrive?

Depending on which method of shipping you choose, delivery times may vary. You can expect to have your order with you in 3-7 business days if you pick tracked express courier, or 5-12 business days with the option of tracked economy courier.

Will I have to pay import fees?

Depending on where you are in the world, importing high value items into your country can sometimes incur customs charges. George & Willy cannot control these charges.

I ordered two products, but have only received one. Where is my other product?

Occasionally we send different products from different locations. The other products shouldn’t be far behind, but if you think it’s taking too long, feel free to get in touch with us and we can track the rest of your order down for you.

Products

How many rails come with each rail product, eg. The Baker Menu, Atelier Letter Menu, etc?

Every rail product comes with a different number of rails, so it’s best to check the Specifications tab of each individual product.

Do you sell additional rails for rail products?
We only sell our products as half or full sets, and don’t sell individual components.

How many letters come with each letter board?

Every letter board comes with a different number of letters. To see how many characters each letter set comes with, have a look at the Specifications tab on the individual product page.

Do you sell additional letters for rail or letter board products if I run out or need more?
All of our letter displays come with extra vinyl stickers of characters that can be placed on the blank back of tiles if you run out of any letters. We also sell extra letter sets for the Baker MenuScout Letter BoardPark Peg Letter BoardDowel Letter Board, and to add letters to a magnetic surface such as the Countertop Sign, we have the Block Magnet Letters

I want to place a large order. Can I get a discount?

Yes, we offer bulk discounts on some of our products when used for commercial fit-outs and orders of more than ten units. Simply get in touch with our team to find out about a particular product.

Where can I get more paper for my Daily Roller or Studio Roller?

We sell extra rolls of paper for our Daily Roller here and our Studio Roller here.

How do I install a wall-mounted product?

Your item will arrive with a manual explaining exactly how to install it, but we also have some tutorials on our blog, just like How To Install The Magnet Wall Tiles.

How do I use each product?

Our menu boards, letter rails, and paper rollers and pads can all be used for a surprising number of purposes, including wedding signage, something to display notes on at home, or a changeable menu for your cafe. Have a look at our journal for inspiration on different ways to use George and Willy products.

Can I install a wall-mounted George and Willy product onto tiles?

Absolutely yes! You will need to source the correct screws from the hardware store though, as ours aren’t designed for tile or brick.

Will the sign be delivered with my branding on it?

We only sell the signs as blanks, but you can get them branded by your local signwriter who will apply a vinyl decal. For help on applying a vinyl sticker of finding someone to do it for you, have a read of our dedicated blog post.

Press and Partnerships

I'm a social media influencer. How can we collaborate?
To collaborate with us on social media, contact us by emailing press@georgeandwilly.com.

Where can I find high res images of George and Willy products?
To be sent high resolution images, 
contact us by emailing press@georgeandwilly.com.

Returns and Exchanges

Do you have a returns and exchanges policy?

Yes! Check out the Returns and Exchanges page for more information. Feel free to contact us with any questions. Please note: unless the product is faulty, the return shipping charges are your responsibility.

How long is the warranty for George and Willy products?

George and Willy products have a lifetime warranty. This covers faulty workmanship and/or materials when the product is used in normal, domestic or commercial conditions and following the care and use instructions provided. It does not cover normal wear and tear, accidents, or misuse of the product. If the defect was caused by a manufacturing fault, the faulty product will be replaced free of charge. If the original product is no longer in production, it will be replaced with the most similar product.

To claim under our lifetime warranty, please contact us with images of your faulty product and proof of purchase handy. 

Where do you ship? -
We ship worldwide.
When can I expect my order to arrive? -
We express courier all our orders, so you should receive it within 3-7 working days.
Can I return my purchase? -
We offer a 100 day returns policy. So, if after 100 days you're not entirely happy, then please send them back to us for a refund or exchange. Please note, you will need to cover the cost of shipping and all items must be returned in its original condition with packaging intact to qualify for a refund or exchange. Customised or sale items are not eligible for returns or refunds. We recommend tracking your return too, just in case. After we receive your return we will assess that it's in the same condition as when we sent it and be in touch with an update on your refund or exchange. Refunds can take a couple of days to show up but you can always get in touch if things aren't going smoothly.
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What oil do you suggest is best to use in the restarter? -
We recommend buying unscented paraffin oil or lamp oil which can be found at your local hardware store.
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Can you provide longer rails? -
No sorry, we don’t make custom sized sets. However, if you add two rails together horizontally you can double their length.
Are there numbered tiles so we can put pricing on the rails as well as the item? -
Yes there sure is, full sets come with 20 of each number character.
Is it possible to get the rail cut to a custom size? -
No sorry, we don’t make custom sized sets. However, the rails can be cut down and adjusted, we recommend sourcing a professional for this.
Just wondering if you sell additional rails for product? -
We only sells these as sets and don’t sell individual components.
If we find we need additional letters down the line, would it be possible to order a batch of letters alone? -
All of our letter displays come with extra vinyl stickers of characters that can be placed on the blank back of tiles if you run out of any letters.
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What is used to install the bars? -
Stainless screws - each set comes with all the hardware required for easy installation - all you need is a level and a screwdriver.
Can the magnetic letters be purchased without any additional accessories? -
We only sells these as sets and don’t sell individual components, sorry.
Can this be adhered to or drilled into tile? -
Yes it sure can! You will need to source the correct screws from the hardware store though as ours aren’t designed for tile or brick.
Do you have general recommendations for spacing? -
Each set comes with two different sized spacers to help with installation.
Is there any hardware included with this kit? What tools are required for installation? -
All that is required is a level and a screwdriver.
What are the letters made from? -
The letters are foam, with a magnetic backing applied.
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Can you please advise on the type of paper you recommend to use? -
Our paper is 100 gsm and we recommend paper of this thickness or heavier. Aim for rolls with less than 150m/500ft in length.
How thick is your brown paper? -
Our paper is 100gsm which is nice and thick and prevents leaking.
What is the chance that a marker will leak through? -
We have never had this issue, we also recommend Posca paint pens - they don’t leak quite as bad as other permanent markers.
Can this be hung vertically? -
The Studio Roller is an innovative way to display information in your café, office or home. No, the bracket requires gravity to hold it in place and it needs to be hung horizontally, otherwise the pole will fall out.
What is the difference between the Daily Rollers and Studio Rollers? -
Studio Roller - Available in 18", 24", 36", 48" - Great for businesses available in larger sizes. Made from powder coated aluminium. Daily Roller - 8" version of the Studio Roller - great for homes and the cheapest price point. Made from powder coated aluminium.
Do you sell also extra paper rolls? -
Yes, you can buy extra rolls here: https://www.georgeandwilly.com/products/kraft-paper-roll
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Will the sign be delivered with our branding on it? -
We only sell the signs as blanks and you get them branded locally by a sign writer who will apply a vinyl decal.
Does the sign come with screws for mounting? -
No, depending on what type of surface you are mounting the sign on, you may require a special screw.
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Will the sign be delivered with the branding on it? -
We only sell the signs as blanks and you get them branded locally by a sign writer who will apply a vinyl decal.
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How many boards come per Park Display order? -
One quantity is equal to one display board. Photos showing three boards contain a quantity of three.
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How many rails come per set? -
A Half Set comes with 10 Rails and a full set with 20 Rails.
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