Delivery information

  • Express Shipping: We aim for 2-6 working days for delivery unless stated otherwise in the product description.
  • Economy Shipping: We aim for 3-10 working days for international delivery.
  • USA rates exclude minor outlying islands and territories. 
  • We are unable to ship to P.O. Boxes due to the size and volume of some of our products. 

Please allow for processing delays during peak e-commerce periods. 

 

Customs Duties, Taxes and Brokerage Fees

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As a seller, we are expected to be in compliance with the import laws and regulations of the countries we ship to. This includes accurately representing the contents of your package.

  • Your order may be subject to GST, import duties and/or taxes, which are levied once your package reaches your country. These are not covered in our shipping rates and you will be responsible for these fees.
  • George & Willy ships your package DDU, “duties and taxes unpaid”, and does not collect the GST, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country’s custom policies, please contact your local customs office. We will not grant a refund if you refuse an import fee. Please note: these customs charges can also cause delays. 

Refusal of delivery

If you refuse a shipment from George & Willy you are responsible for the original shipping charges, any import fees that may have incurred on the package, as well as the cost of returning your parcel to George & Willy. This amount will be deducted from your refund once the shipment has been received back.