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COVID-19 SHIPPING UPDATE

It is business as usual for all of our friends and customers placing an order. Please be aware that all e-commerce industries are under a lot of pressure at this time so there can be unforeseen delays in delivery, usually a few days. 
Please feel free to get in touch if you have any shipping questions at all. Take care, everyone.

USA

USA rates exclude minor outlying islands and territories.

Express Shipping 

We aim for 3-7 working days for delivery unless stated otherwise in the product description. (Please contact us if a parcel is urgent so we can ensure delivery within your timeframe). Please allow for a 1-3 working day processing timeframe for our warehouse during peak ecommerce periods. 

Please note: George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country and for which you will be liable. These customs charges can also cause delays.  

Economy Shipping

Economy shipping rates are available on select products. We aim for 5-12 working days for international delivery. 

Please note: George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country and for which you will be liable. These customs charges can also cause delays.

Customs Duties, Taxes and Brokerage Fees:

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As a seller, we are expected to be in compliance with the import laws and regulations of the countries we ship to. This includes accurately representing the contents of your package. For example, we must ensure that a sold item is not marked “gift” on a customs declaration form.

  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. These are not covered in our shipping rates and you will be responsible for these fees.
  • George and Willy ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country’s custom policies, please contact your local customs office before you place your order. We will not grant a refund if you refuse a shipment fee and these customs charges can also cause delays. 

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