Shipping & Delivery
Delivery information
Order processing takes 1-2 working days.
- US & Canadian orders are shipped from our warehouses in Arizona and South Carolina.
- All UK & European orders are dispatched from our warehouse in the Netherlands.
- Australian & NZ orders are dispatched from our warehouses in Melbourne, Australia, and Christchurch, New Zealand.
- All other international orders are fulfilled from our US locations.
Shipping carriers:
- US orders are shipped with UPS.
- European orders are shipped with UPS or GLS.
- UK orders are shipped with UPS.
- Australian orders are shipped with Australia Post, Direct Freight Express, or DHL.
- New Zealand orders are shipped with New Zealand Post or DHL.
- All other international orders including Canada & Japan are shipped with DHL.
Express Shipping: We aim for delivery in 1-4 working days (Mon- Fri).
Economy Shipping: We aim for delivery in 3-7 working days (Mon- Fri).
We are unable to ship to P.O. boxes due to the size and volume of some of our products.
Customs and Import Duties
George & Willy ships your package Delivery Duty Paid (DDP), and all prices quoted include tax, which can be claimed back by tax-registered businesses. Depending on your destination country, you may also be required to pay additional customs or duties.
Orders to Canada greater than CAD $3,300 require formal customs clearance, and DHL will usually contact you to obtain the information required before the shipment can be released.
Orders to Guernsey, Iceland, Jersey and Norway are shipped Delivery Duty Unpaid (DDU), and to complete delivery, duties and taxes must be paid by the customer at customs. The paid taxes are refundable for eligible businesses.